Terms & Conditions

"Stringly" refers to the trading name used to provide the racket stringing service described on this site.

We provide badminton racket restringing, with your choice of string, tension, stencil, and grip. Rackets can be brought to us for drop-off and collection, or picked up and delivered back by courier.

A booking is a request until payment is completed. Payment is taken securely online via Stripe before your booking is confirmed. Discount codes, where applicable, are applied at checkout.

You can cancel your booking free of charge at any point before we start stringing your racket. Once we've started stringing, the booking can no longer be cancelled through the site — please contact us if you have a problem after this point.

If something's wrong with your stringing job — for example the tension feels off, a string snapped shortly after collection, or your racket was damaged while in our care — please tell us as soon as you can, ideally within 14 days of collection or delivery. This 14-day window is a courtesy to help us look into it while things are fresh, not a legal cut-off — it doesn't limit your statutory rights (see below).

Contact us at support@stringly.uk or via our Contact Us page. We review every complaint individually and will offer what we think is fair for the situation — that might be redoing the job, a partial or full refund, or another resolution — at our discretion, on a case-by-case basis.

Your statutory rights. Under the Consumer Rights Act 2015, services must be carried out with reasonable care and skill. If a service doesn't meet this standard, you're entitled to ask for it to be put right, or to a price reduction if that isn't possible or hasn't happened within a reasonable time. Unlike goods, there's no fixed statutory number of days for reporting a problem with a service — the ultimate legal backstop is the 6-year limit for contract claims in England & Wales (Limitation Act 1980). Nothing in this policy limits those rights.

Separately, the Consumer Contracts Regulations 2013 give a 14-day cancellation right for most online purchases — but for services like ours, that right generally ends once we've started work with your consent, which lines up with the cancellation policy above.

We take care to string every racket properly, but as with any service, things can occasionally go wrong. Where legally permitted, our liability for loss or damage is limited to a fair resolution of the specific job affected. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, or for fraud — these can't be excluded under UK law.

These terms are governed by the laws of England & Wales.